Frequently Asked Questions
How can I list my food products on your website?
To list your food products, simply create an account on our website and complete the vendor registration process. Once registered, you can upload product details, including images, descriptions, prices, and availability. If you have any trouble, our support team is available to assist you.
Are the food products listed on your website organic or certified?
The certification of food products depends on the vendor. Some products are organic or certified by recognized organizations, while others may not be. Always check the product descriptions for details on certification and sourcing. We encourage our vendors to provide transparency regarding the quality and origin of their products.
Can I return or exchange food products?
Due to health and safety regulations, food products are generally not eligible for return or exchange. However, if you receive a damaged or incorrect product, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue, either by issuing a refund or sending a replacement.
How do I know if my order has been shipped?
Once your order has been processed and shipped, you will receive an email with tracking information. You can track the status of your shipment via the tracking link provided. If you haven’t received an update within the expected time frame, please contact our customer service team for assistance.